Return Policy

At Guek Designs, we aim to deliver exceptional digital services and ensure our clients are fully satisfied. If for any reason you are not happy with our service, we offer a flexible refund policy under the following conditions:

1. Refund Eligibility:

• Refund requests must be made within 7 days of the initial purchase or project start date.
• Refunds are granted if:
  • You are not satisfied with the quality of our service.
  • There is a significant delay in delivering the agreed-upon project timeline without prior notice.
• Refunds are not eligible after project completion and final delivery unless there are unresolved issues that violate the initial project agreement.

2. How to Request a Refund:

• Contact our support team at gueksolutionsltd@gmail.com with your order number, project details, and reason for the refund request.
• We will review your request and respond within 3 business days.

3. Refund Process:

• Approved refunds will be processed within 5–7 business days and credited back to your original payment method.
• Partial refunds may be offered based on the work completed up to the point of the refund request.

4. Modifications and Revisions:

• Before requesting a refund, we encourage you to take advantage of our revision process. We’re committed to making necessary changes to meet your expectations.

5. Contact Us:
If you have any questions or need assistance, please reach out to our support team at gueksolutionsltd@gmail.com or visit our Contact Page.

Thank you for choosing Guek Designs. Your satisfaction is our priority!